Cooper Group Ltd is constantly working to give our customers the best quality services and products, with better service and the most competitive prices. Therefore nothing less than the highest quality is acceptable and all our employees are expected to work to achieve this. As part of this they are positively encouraged to suggest improvements to systems, procedures, services and products in the pursuit of this aim.
Cooper Group Ltd has achieved Investors in People and is actively pursuing the attainment of ISO 9001 to demonstrate our commitment to quality in our activities. We are committed to achieving continual improvement in our quality procedures and aim to be both proactive in this and where improvement are suggested, to react in a positive and timely manner to improve our service and products. To this end we will:-
- Train and empower employees to gain their commitment to high quality standards in their work.
- Give priority to customers’ needs and expectations when making operational decisions.
- Supply our products and services in a consistent economic and effective manner focussed on and adapted to the needs of each specific customer. Aimed at meeting their requirements rather than a “one size fits all” solution.
- Measure improvement annually based on targets and work programmes set.